Ratings & Reviews

Overall Rating

5(18 reviews)100% of customers recommend this property

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Resident Reviews

submitted by Anastacia S. - |Recommended: YesThis place is amazing and wonderful. I love it. — Its like a dream living here. The amenities are amazing, the staff are friendly. The gym is perfect and the hot tub is amazing during the winter. The complex is clean, and I was pleasantly surprised how friendly the staff are with kids. Very kid friendly and understanding. Overall this place is wonderful and i feel very fortunate to live here.
submitted by Lisa C. - |Recommended: YesLiving at ACERO — For a new complex overall it is wonderful Gina in the office is the BEST. The maintenance team is responsive and friendly and the way they text and e-mail is helpful. The noise between apartments is an issue though, door slamming is a problem. I suppose in the warmer weather the grounds and landscaping will improve. I enjoy that the club house is welcoming and can't wait to use the pool Covered parking is a plus also Overall I like the complex.
submitted by Conrad P. - |Recommended: YesAmazing management, great location, and overall a wonderful place to live. — Living here has been the easiest apartment living I've experienced. The online portal makes rent and other bills easy to manage. The apartments are beautiful. The location is super nice. The main thing that makes this place my best apartment experience would be the management. They are always super cheerful and helpful whenever I need anything. 10 10 would recommend
submitted by Jaydan C. - |Recommended: YesVery nice — Very nice place to live in super helpful and very nice all around
submitted by Tyler A. - |Recommended: YesWonderful experience — We had our eye on this place since August. When we went to take a tour, we fell in love with the unit they showed us. We weren’t moving until the end of October, and they held the unit for us. Michela and Gina have been attentive to our needs while moving in and it’s been a pleasure working with them. The staff here are extremely friendly and are always happy to see the residents. Brian, the maintenance man, is pleasant and knowledgeable. They’re quick to get things taken care of, and you can even leave maintenance requests online. I’ve noticed just a small amount of my upstairs neighbors talking, but never loud enough to make out what they’re saying. Overall, it’s been a lovely experience living here so far, and we look forward to being here for a long while.
submitted by Inna J. - |Recommended: YesWe love it here — It's a wonderful, beautiful, gated community to raise a family
submitted by David H. - |Recommended: YesA great palce to live — It is much better than I expected. The construction really is not disturbing at all.
response from property -Moving into an under-construction community is certainly a bit daunting! We are thrilled that our teams have been able to provide an experience that is better than what you were expecting! Our build is progressing along nicely, and we are incredibly proud of the community that is being built here - not just with buildings and amenities, but with residents like you! Thank you for choosing us!
submitted by Sean J. - |Recommended: YesClean affordable mgmt team are amazing — Clean affordable mgmt team are amazing
response from property -We appreciate the kind words! Each day we strive to provide a wonderful place to live and an amazing customer service experience for our residents; if there is anything we can improve on, please let us know!
submitted by Eric L. - |Recommended: YesExcellent place to live with amazing stafff — Staff is very friendly and extremely attentive to residents, addresses issues without delays. New construction units make for a clean, elegant living. 10 10 would recommend
submitted by Tracy R. - |Recommended: YesVery nice property but needs more sound insulation — I really like that it's gated and I appreciate the grounds, but the cabinet finishes are cheap laminate, and the noise from neighbors is sometimes unbearable, the gym needs to be open LONGER hours. The office staff are amazing
response from property -Hi Tracy! Thank you for the feedback of your experience so far, as this helps us improve! If you ever have noise disturbances during the day outside the expected noise level, please give us a call in the office and we will be happy to make courtesy contact with your neighbor. If any noise disturbances happen during quiet hours from 10pm-7am, please call Signal 88 at (971) 600-5800, and they can arrive and address the situation directly. Please feel free to use the fitness center 24 hours a day - the ground floor of the clubhouse is always accessible to you when using your key fob on the side entrance of the building or the exterior fitness center door back near the pool gate. If there is anything else we can do for you, please contact us directly at acerowestsalem@liveidm.com or at (503)400-7899.
submitted by Bryan F. - |Recommended: YesAmazing — Love living here
submitted by Brent F. - |Recommended: YesSo far everything is going well and we like it. — Staff is super nice and addresses any needs appropriately. If you like dogs then this is a great place to rent and everyone seems to keep up after their animals. All new so moving in and not having someone else's previous issues is great.
response from property -It's true, our staff absolutely loves our furry four-legged residents and are always happy to give some scratches and biscuits! An on-site dog park will be coming at the end of the year, too! Thank you for sharing your experience! If there is anything that we can do to enhance your stay, please let us know!
submitted by Krista - |Recommended: YesHome sweet home — I absolutely love it here. I was cautiously optimistic moving here after living in a house for so long, but it has exceeded my expectations It is so quiet with great amenities and such friendly people The staff has been nothing but helpful and kind, and very welcoming It is one of the quietest places I have ever lived and everyone seems to be very respectful of one another. I love coming home each day and am so glad I went with my intuition and decided to move here
submitted by Kerri B. - |Recommended: YesBest apartments in Salem. — I absolutely love living here. The office staff is genuinely very friendly, not just when you are signing your lease like some, but the whole time we have lived here. Every guest I have had over has mentioned that the staff are very friendly. The maintenance man is also very friendly and is always really quick at fixing anything we need. He is also willing to answer all questions we have and guests have also mentioned that he’s friendly and says hi to them. Even though that may seem like something simple or not a big deal, having friendly staff like that makes a huge difference because it makes us all feel welcome and comfortable. I have had guests mention that they would like to move in here when their lease is up because of the friendliness of the staff. The garbage pick up system they have is absolutely amazing, just set it out in the bin by your front door and it is gone by the next morning. They do a very good job at keeping the landscaping and other areas looking nice and clean. The pool and workout room is very well kept as well. The appliances and everything inside of the apartment is very high end and nice. I also cannot hear ANY of our neighbors because of the high ceilings, which is great. I really do not have one bad thing to say about living here, we absolutely LOVE it and I am so glad I finally found a place that we can call home and not wanting to move for a very long time. Thank you staff for making this an amazing place to live, keep up the great work
response from property -We appreciate the accolades! Our entire staff works together to provide outstanding customer service, so thank you especially for acknowledging our maintenance staff and their efforts! We look forward to continuing to exceed your expectations. We appreciate you choosing us!
submitted by Kendall S. - |Recommended: YesNew, cute, nice apartments with great amenities. — Living space is nice, pool and hot tub are never busy, gym space could use a stair stepper and a squat rack but other than that it is nice. Noise is easily heard though the apartment and from neighbors above and below. There's a lot of dust but construction is much quieter than other construction that I have lived by. Overall it has been a good experience.
response from property -Thanks for the feedback! We will keep the suggestion of the stair stepper and squat in mind for future improvements to the fitness center! Glad you're experience is a positive one so far, and we hope to keep it that way. Stop by the leasing office for anything that you might ever need, we are here to help!

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "Acero West Salem", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "Acero West Salem", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose