Ratings & Reviews

Overall Rating

5
(149 reviews)
96.6% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

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Resident Reviews

submitted by Camille L. - |Recommended: YesHappy Tenants — We love living at Acero West Salem.
response from property -Thank you for the kind review, Camille! We are happy you chose Acero to call home and that you love it here as much as we do. We hope to see you at our next resident event!
submitted by Jun K. - |Recommended: YesLived here for 3 years. Great place and fantastic staff Maintenance team. I had to leave for work but If I ever get back to town, this is the place I will live. Quiet neighborhood and there is a Grocery store and a major fast food chain in less than 10 min drive.
response from property -We are so grateful for your kind words and are happy you enjoyed your time with us. Should you ever move back to Salem, let us know. Best wishes to you!
submitted by Steven B. - |Recommended: YesAwesome team — Leasing team is phenomenal They are great to work with and react quickly to any request. They make the experience seamless. Thank you
response from property -You're right; Brooke and Emely (and all of our staff) are awesome! We are always eager to answer any questions you may have to ensure we exceed your expectations. Thank you for being a valued resident, Steven!
submitted by Keri K. - |Recommended: YesI love it here — This apartment is everything I needed and wanted and more I love living here. The neighbors are wonderful too
response from property -Thank you so much for the positive comments. We work hard to provide the best possible service to our residents and are happy you enjoy the neighborhood!
submitted by Nicole B. - |Recommended: YesLife at Acero — We have been fully happy with Acero, from the beginning of the process to after moving in.
submitted by Jean - |Recommended: YesMy husband and I lived at Acero West Salem for approximately 1 3 4 years while looking to buy a house. We have a cat who remained indoors. There are many dog owners - I believe it is because few apartment complexes allow pets. We notice that not all dog owners are responsible and considerate to other renters in the complex. Dog feces is sometimes not picked up on lawns and even sidewalks in common areas, though it is the exception, still frustrating. Management does provide bags and disposal receptacles in many areas around the complex for dog feces disposal. The communication is very good to the residents. The maintenance staff and office staff are all very responsive to repairs and or issues that arise. We would live there again if need be. We like the proximity to stores and businesses and parks, schools. We are very thankful for the gated entry and one covered parking place per apartment, it provides shelter in the rain and shade in the warm summer months.
submitted by Jaimy T. - |Recommended: YesAwesome Staff and Living Quality — I want to thank Emely, the rest of the leasing team, and Gabrielle property manager for the smooth move in process After my application was approved, Emely stayed in touch to ensure all of my questions were answered and to provide next steps for moving in. Rudy and the maintenance team respond quickly to maintenance requests after they are sent in the resident portal. The overall quality of living at Acero West Salem is excellent and I appreciate everything the community has to offer I understand that living with others in the same building will result in noise being heard through the walls or doors, but this has been minimal ever since I moved in. The events that the community holds are good and allows you the opportunity to meet your neighbors. Trash is picked up from your front door and a good level of security is in place with the gates and nightly patrols. The property is well maintained. I highly recommend Acero West Salem
response from property -Our leasing and maintenance team always go the extra mile to ensure our prospective residents have an enjoyable experience through the application process, and I am happy to hear we exceeded your expectations. We look forward to having you as our resident; thank you for choosing Acero West Salem as your home!
submitted by Maria B. - |Recommended: YesAcero is the best — I moved here in Oct, across country, sight unseen, after being a homeowner for about 30 years. The staff have gone out of their way to be friendly, welcoming, and helpful during this transition Always quickly responsive to questions. Genuinely seem to care about me. They have nice events for the tenants. Safe, pleasant clean property. So glad I chose Acero- love it here
response from property -We know how difficult moving can be, especially across state lines! We are grateful that you took time out of your busy day to acknowledge the great customer service our entire team provided. Please feel free to reach out to us should have any other questions or concerns. We hope to see you at our next resident event!
submitted by  - |Recommended: YesVery communicative, helpful, and friendly staff. Quick responses to concerns or inquiries. Sound does travel easily through the living room floors and entry doors tend to slam, which will startle you due to bldg design, but overall good living experience. Introducing yourself to neighbors early on can make communicating any noise concerns easier, if you have them. Everything else you can find out on website.
response from property -Thank you for your thoughtful review! We value your feedback regarding the noise transferring between floor levels, and agree that is a challenge that comes with shared living quarters in an apartment building. Thank you for choosing Acero West Salem!
submitted by Amberlynn G. - |Recommended: YesAcero — It has been a great place to live in so far. The property staff are very helpful, the maintenance staff has been doing there best and getting what needs to be fix in your apartment, even though it's low urgency. The community's cleanliness is great for the most part, just some tenants do not pick up after their animal's mess. However, the property staff are good are sending out reminders to those who need to pick up after their animals. The only problem I have is living on the first floor and having loud neighbors above you making a lot of noises, even in the middle of the night and hearing their animal s running around crazy.
response from property -You're so kind to share your thoughts on your experience! We're incredibly proud of the team we have here, and truly do make an effort to provide the best service that we can! So wonderful to hear that you're enjoying your stay!
submitted by Sugei H. - |Recommended: YesGreat place to live — Worth the price Best apartment we have lived in. Love there holiday celebrations
response from property -Thank you so much for this kind review, Sugei!
submitted by Richard C. - |Recommended: YesLiving Well in West Salem — Acero West has been a 180degree difference than our last apartment experience. The office staff is friendly, professional and the maintainence crew is incredibly polite and efficient. The residents are neighborly without the feel of being intrusive or nosy. We love our stay thus far.
response from property -Amazing residents make our job as management much easier! Thanks for the great review! We appreciate you, Rich!
submitted by Kimberly H. - |Recommended: YesGreat place to live — The facilities and grounds are well taken care of. The fact that dogs and cats are allowed make this place really a home for those of us that love our pets. The location is excellent, too, and the amenities are pretty awesome.
response from property -You are so kind to share your thoughts on your experience! We're incredibly proud of the team we have here, and truly do make an effort to provide the best service that we can! So wonderful to hear that you're enjoying your stay!
submitted by Brian R. - |Recommended: YesPerfect combination of quality, comfort, and price — The Acero is honestly the best complex I have ever lived at. The staff are professional and helpful, the grounds and facilities are well maintained, the units are spacious and well constructed. Overall for the price its a great deal.
response from property -We strive to always be among the best of the best when it comes to apartment living! Thank you, Brian!
submitted by Leander O. - |Recommended: YesOverall, very good — Good, a few of the tenants are less than respectful with various types of noises they make However, overall experience is very good - property staff are helpful and good at getting questions answered quickly
response from property -Thank you for leaving a review, Leo. We appreciate you taking the time to do that!

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Acero West Salem, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Acero West Salem, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose