Ratings & Reviews

Overall Rating

5
(137 reviews)
96.4% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
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Resident Reviews

submitted by Kimberly H. - |Recommended: YesGreat place to live — The facilities and grounds are well taken care of. The fact that dogs and cats are allowed make this place really a home for those of us that love our pets. The location is excellent, too, and the amenities are pretty awesome.
response from property -You are so kind to share your thoughts on your experience! We're incredibly proud of the team we have here, and truly do make an effort to provide the best service that we can! So wonderful to hear that you're enjoying your stay!
submitted by Brian R. - |Recommended: YesPerfect combination of quality, comfort, and price — The Acero is honestly the best complex I have ever lived at. The staff are professional and helpful, the grounds and facilities are well maintained, the units are spacious and well constructed. Overall for the price its a great deal.
response from property -We strive to always be among the best of the best when it comes to apartment living! Thank you, Brian!
submitted by Leander O. - |Recommended: YesOverall, very good — Good, a few of the tenants are less than respectful with various types of noises they make However, overall experience is very good - property staff are helpful and good at getting questions answered quickly
response from property -Thank you for leaving a review, Leo. We appreciate you taking the time to do that!
submitted by Rachel L. - |Recommended: YesCozy Pacific Northwest Living - Conveniently Located with High Quality Amenities — I have lived in four apartments over the last several years, and Acero West Salem has by far been my favorite The fun community events, meticulously landscaped grounds, and helpful staff make this complex feel like home.
response from property -We are so happy to hear you are enjoying your stay at Acero West Salem! Residents like you make our job so fulfilling, Rachel.
submitted by Andrew G. - |Recommended: YesLove it here — I have no complaints. Love all the amenities. I do wish the hot tub was available 24 7. 5 star everything recommended lots of people here.
response from property -We strive to always be among the best of the best when it comes to apartment living! If there is anything we are ever falling short on, we welcome your feedback! Thank you, Andrew.
submitted by Carl M. - |Recommended: YesReview — N A
response from property -Thank you for taking the time to leave this review, Carl!
submitted by Stephanie F. - |Recommended: YesGreat place to live — We have been here a month now and it is a great place to live. Everything is well maintained, the people who live here are friendly and respectful and there are extra amenities that make life easier.
response from property -Thank you for this wonderful review, Stephanie!
submitted by Erica - |Recommended: YesAcero was a great place for us to stop in between homes The leasing staff is quick to respond, helpful, and accommodating. The maintenance requests are easy and have always been taken care of promptly no matter how small the task. The grounds overall have been great - courtyard is a great place for the kids to play, have BBQ, or walk your pup while the pool was amazing for the summer The landscaping is beautiful and the apartments have been well taken care. I would like to mention that even though we were sandwiched between two apartments, we never heard our neighbors and this was something we were worried about prior to move-in. Finally, as a dog owner, I appreciate all the dog bag stations around the property.
response from property -Thank you for this wonderful review, Erica. We are so pleased to hear you have enjoyed your time with us at Acero West Salem!
submitted by Alann R. - |Recommended: YesClean, quiet friendly community.Safe I’ve lived here over 2 years and I love it
response from property -We are so happy to have residents like you, Alann! Thank you for sharing this review.
submitted by John O. - |Recommended: NoNoisy Neighbors — This is the loudest apartment I have ever heard. I can hear everything my upstairs neighbor is doing and unfortunately they are night owls.
response from property -Thank you for this feedback, John. Our owners and management are always open to ways we can improve resident experience. We would be happy to discuss this issue further. Please reach out to us directly at (503) 303-8578 when you have a chance.
submitted by Grace T. - |Recommended: YesA very nice place to live — Safe and comfortable, it is such a joy to live in a newer apartment The grounds are thoughtfully laid out and I like that the buildings aren't all squished together. The parking lots have plenty of room to back out and maneuver around. The pool and hot tub are a great perk, as is the fact that it is a gated community. People actually say hi to each other here and may even strike up a conversation instead of trying to pretend that we don't all exist in the same complex as I've experienced in other apartments . The staff is SUPER friendly and accommodating. A couple of minor downsides the bedrooms don't have ceiling fans, and there are waaaay too many dogs. It seems like every single person who lives here except for us has at least one dog and there is a lot of poop and barking and whining that come along with this. I get that it is just a reality of living apartment life, but it does get really annoying - especially when I've just put my baby down to sleep and someone's dog starts barking right outside our windows. That said, it is a great community and almost everyone picks up after their canine friends. And it mostly always stays nice and quiet during reasonable nighttime hours, from about 10pm-6am.
response from property -Thank you for this wonderful review, Grace! We do our best to keep Acero West Salem a pleasant place for all our residents, but we are always happy to hear about ways we can improve.
submitted by Chloe V. - |Recommended: YesAwesome experience Great staff
response from property -Thank you so much for sharing your experience, Chloe!
submitted by Angelina I. - |Recommended: YesAcero West Salem is the place to unwind and relax I have had such a wonderful experience with the staff and enjoying the awesome amenities. Manager Michela was so accommodating and helpful and went above and beyond for my every need. Jaden is a top notch and cheery staffer who you know can help you and is willing to make you comfortable. Manager Gabi will check in with you with a smile and ask how everything is going. The grounds are well maintained and appealing. The buildings are easy to access with family gear in tow. I recommend to all
response from property -Thank you so much for this wonderful review, Angelina!
submitted by Tessa O. - |Recommended: YesSatisfied overall - Utilities Company need work — Overall I am satisfied living here in Acero West Salem. The complex itself is great, the apartment is wonderful. I feel safe here in the gated community, and the quality of the community and apartments is great I have compared the complex with a few others in Salem, and none of them compare. My only complaint is the quality and service of the utility company that is being used, Entrata. I have had questions about my water bill for the past few months, I have tried contacting them a handful of times now, and have received no reply. I have called more than a few times, and no one there ever answers the phone. I have left several voicemails and not one has been returned. I am very unsatisfied and unimpressed with their service.
response from property -Thank you so much for bringing this to our attention, Tessa! I am working on getting an answer to your question and will be sure to pass along your frustrations regarding our utility billing vendor. We are glad you are overall enjoying your time here at Acero West Salem.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Acero West Salem, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Acero West Salem, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose