Ratings & Reviews

Overall Rating

5
(128 reviews)
96.9% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
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Resident Reviews

submitted by Alann R. - |Recommended: YesClean, quiet friendly community.Safe I’ve lived here over 2 years and I love it
submitted by Grace T. - |Recommended: YesA very nice place to live — Safe and comfortable, it is such a joy to live in a newer apartment The grounds are thoughtfully laid out and I like that the buildings aren't all squished together. The parking lots have plenty of room to back out and maneuver around. The pool and hot tub are a great perk, as is the fact that it is a gated community. People actually say hi to each other here and may even strike up a conversation instead of trying to pretend that we don't all exist in the same complex as I've experienced in other apartments . The staff is SUPER friendly and accommodating. A couple of minor downsides the bedrooms don't have ceiling fans, and there are waaaay too many dogs. It seems like every single person who lives here except for us has at least one dog and there is a lot of poop and barking and whining that come along with this. I get that it is just a reality of living apartment life, but it does get really annoying - especially when I've just put my baby down to sleep and someone's dog starts barking right outside our windows. That said, it is a great community and almost everyone picks up after their canine friends. And it mostly always stays nice and quiet during reasonable nighttime hours, from about 10pm-6am.
response from property -Thank you for this wonderful review, Grace! We do our best to keep Acero West Salem a pleasant place for all our residents, but we are always happy to hear about ways we can improve.
submitted by Chloe V. - |Recommended: YesAwesome experience Great staff
response from property -Thank you so much for sharing your experience, Chloe!
submitted by Angelina I. - |Recommended: YesAcero West Salem is the place to unwind and relax I have had such a wonderful experience with the staff and enjoying the awesome amenities. Manager Michela was so accommodating and helpful and went above and beyond for my every need. Jaden is a top notch and cheery staffer who you know can help you and is willing to make you comfortable. Manager Gabi will check in with you with a smile and ask how everything is going. The grounds are well maintained and appealing. The buildings are easy to access with family gear in tow. I recommend to all
response from property -Thank you so much for this wonderful review, Angelina!
submitted by Tessa O. - |Recommended: YesSatisfied overall - Utilities Company need work — Overall I am satisfied living here in Acero West Salem. The complex itself is great, the apartment is wonderful. I feel safe here in the gated community, and the quality of the community and apartments is great I have compared the complex with a few others in Salem, and none of them compare. My only complaint is the quality and service of the utility company that is being used, Entrata. I have had questions about my water bill for the past few months, I have tried contacting them a handful of times now, and have received no reply. I have called more than a few times, and no one there ever answers the phone. I have left several voicemails and not one has been returned. I am very unsatisfied and unimpressed with their service.
response from property -Thank you so much for bringing this to our attention, Tessa! I am working on getting an answer to your question and will be sure to pass along your frustrations regarding our utility billing vendor. We are glad you are overall enjoying your time here at Acero West Salem.
submitted by Daniel F. - |Recommended: NoOkay — It’s a nice place
response from property -Thank you for your feedback. Please reach out to us for further discussion to let us know where we might be falling short in your experience.
submitted by Denise D. - |Recommended: YesAcero West Salem is lovely — The grounds are gorgeous, the staff is helpful, overall my experience as a new resident has been lovely
response from property -You're so kind to share your thoughts on your experience! We're incredibly proud of the team we have here, and truly do make an effort to provide the best service that we can. So wonderful to hear that you're enjoying your stay!
submitted by Piper L. - |Recommended: YesClean, welcoming. — I love this place Only downside is I can hear my neighbors dog bark all the time, so the walls seem to be pretty thin.
response from property -We strive to always be among the best of the best when it comes to apartment living! If there is anything we are ever falling short on, we welcome your feedback! Thank you, Piper.
submitted by Gary A. - |Recommended: YesLove Living Here — Great and fun
response from property -Thank you for taking the time to leave us a review, Gary. We are so glad you are enjoying your time here at Acero West Salem!
submitted by Briana P. - |Recommended: YesIt’s great, but there are some key things that could be improved — Everyone here is really kind and respectful, and the staff are always REALLY helpful. Some things that could be improved the dog park should have a bowl or bucket under the water spout because not all dogs can drink from the running water. Also the dog park could use some lights, especially during the winter because it’s so dark by 5 30 that you can’t see your pup running around. Also the pipes in the walls are so loud when anyone upstairs flushes or is using the washer. I’m general I can hear pretty much everything my upstairs neighbors do.
response from property -Thank you for the feedback, Briana. We are always working to improve resident experience here at Acero West Salem, so we appreciate hearing about areas of improvement for us and our community.
submitted by Lacey D. - |Recommended: YesWe loved living here, and will miss our apartment. The place was big and beautiful, and it was great to be the first tenant to live in the unit. The staff was great as well, super nice, and very fast to reply to concerns and maintenance issues. Thanks for everything
response from property -You're so kind to share your thoughts on your experience! We're incredibly proud of the team we have here, and truly do make an effort to provide the best service that we can! We are so happy to hear you enjoyed your time with us at Acero West Salem!
submitted by SHEILA V. - |Recommended: YesI would definitely recommend this place to my friends. All the staff are friendly, accomodating and efficient especially when we need assistance in the apartment let alone the amenities.
response from property -Amazing residents make our job as management much easier! Thanks for the great review! We appreciate you!
submitted by Kayla S. - |Recommended: Yes10 stars from me — Renting from acero was easy and convenient the staff is super friendly and accommodating. The complex is clean, quiet, and so affordable with all of the amenities. I will be living here until I move onto my forever home.
response from property -We strive to always be among the best of the best when it comes to apartment living! If there is anything we are ever falling short on, we welcome your feedback! Thank you, Kayla!
submitted by Jonathon L. - |Recommended: YesAcero has exceeded expectations, well done — This is a very clean and orderly complex with many features to stream line efficiency and ease for the residents. Also, it feels very safe and well kept. It has been a wonderful experience so far and we have no remorse on choosing this apartment and would recommend it to any friends or family.
response from property -Thank you so much for taking the time to leave this review! We take a lot of pride in our community and we are so happy you are enjoying your time here with us.
submitted by Jon C. - |Recommended: YesSafe Community with Modern Amenities — The staff is friendly and responsive, the community is safe and well-kept, and the amenities are the best I've ever experience. A great experience all-around
response from property -We appreciate the accolades! Our entire staff works together to provide outstanding customer service. We look forward to continuing to exceed your expectations. Welcome to Acero West Salem!

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Acero West Salem, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Acero West Salem, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose